Help when you need it.
ClearView Pro includes an offline searchable Help Centre and a full User Manual. For anything else, email us.
Searchable Help Centre
Press F1, or choose Help in the top bar, for help on the page you are on. Browse the topics or search in everyday words.
User Manual
The complete User Manual is installed with ClearView Pro. Open it from Help or from Settings → About.
Direct support
Send a support request from your account, or email support@aghavion.com. We reply on UK working days, normally within 2.
Evaluation, activation and moving computer.
Start the evaluation
In Settings → Licence choose Start 30-day evaluation. It runs for 30 days with up to 3 client files; the Demo Company does not count.
Activate a licence
Settings → Licence: enter your licence number and choose Create activation request… Upload the .cvreq file in your account; we email you when your licence file (.cvlic) is ready, normally within 1 UK working day. Choose Import licence file….
Move to a new computer
On the old computer choose Transfer licence to another computer…. Upload the .cvtransfer file and an activation request from the new computer in your account.
Backups and diagnostics.
Back up
Settings → Data & Backup → Back up all clients… saves a backup file wherever you choose. Keep a copy away from the computer, and test a restore now and then.
Diagnostics file
If we ask for one, Settings → About → Export diagnostics… saves a small file: version, Windows, licence state and errors. It contains no client names, accounts or figures. Read it before you send it.
Before you email
Tell us the ClearView Pro version (Settings → About), what you were doing, and the exact message you saw. Please do not send passwords, recovery keys or client files.